Is your goal to make your website livelier? If so, adding a website chat widget is an effective solution to consider. It can help increase user engagement and grow your community.
When you utilize the best website chat widget for your new website, you can receive real-time and ongoing feedback from people visiting your site regarding your content, services, and products. If you have a site that sells a product or service, having a chat widget can be beneficial and help you communicate with visitors in real-time and it may even help you make additional sales.
Here you can find 10 free chat widgets for your website that you can install and begin using right away.
1. Tidio
Tidio offers a shared inbox and multi-channel support for your team. It helps to keep customer communication in one location, which makes accessing it quick and easy. The platform is best suited for small and medium businesses.
The main features of this widget include:
- Live chat, AI chatbot: With Tido, you get both. They are also fully customizable. It’s possible to create a chat widget online, just how you want it.
- Simple and fast installation: It’s fast to install Tidio and you can find it on WordPress, Shopify, and several other platforms.
- Searchable transcripts: If you need to revisit a chat, you can use the searchable transcript feature. It’s also possible to use it to remove ongoing issues and know what type of service your customers are receiving.
- Mobile app: It’s possible to reach customers and answer their questions while on the go on both Android and iOS.
- Real-time visitors list and live typing: You can see who is visiting your store and contact them right then and preview messages before the customer has hit send.
There is a free plan available, and no credit card is available. You can also choose the Communicator plan, which is $19 per month, or Chatbots, which is $49 per month.
2. LiveChat
This is a widget that allows you to connect through several communication channels, which helps you better manage customer interactions in a single location. What this means is that you can keep your email, Facebook messages, app, and website communications in a single location. You can also download a mobile app to answer customer questions while you are on the go.
Some of the biggest benefits offered by this widget include:
- Easily integrates with other products
- Several different features
- Ability to see customers typing in real-time
- Ability to customize the widget templates
The pricing for this app starts at $19 per month and increases from there. There’s a free 14-day trial available.
3. HubSpot Live Chat
This widget allows you to bring all your customer service channels together. It offers a shared inbox in one location, which helps support teams organize conversations. It also helps with self-service and automation to scale the support services you can provide your customers.
The biggest benefits of this widget include stored conversations and the ability to create AI bots online. There are a free version available and three paid options, starting at $50 per month and increasing to $1,200 per month.
4. Chatango
This is a type of chat room add-on with several customizable features. Anyone can install the widget on their website. The biggest benefit of using this widget is that each user will have their own avatar.
It also provides unique user roles that allow participants different privileges as they become administrators or moderators.
5. Meboo.me
Meboo.me is created by Meebo.com. It is a web-based IM platform service and can be used with several platforms including Meebo.me, WordPress, Blogger, and Typepad. The biggest benefit of adding Meebo.me chat box on your web pages is that it’s also compatible with Yahoo!, Gtalk, Facebook, AIM, and Messenger.
Because of this, website visitors don’t have to register to interact with it. Instead, they can use their Facebook or Gtalk username to remain in touch with your website.
6. Zoho desk
This is another multichannel customer service software that offers users live chat capabilities. It offers chat widgets that can be embedded to provide instant customer communications and straightforward ticketing.
When you utilize Zoho Desk’s Life Chat, some of the features you will access include:
- Automated welcome flows
- Assignment rules
- Customer happiness surveys
- One-click chat-to-ticket conversions
- Canned responses
This is mostly known and used for the help desk ticketing system it provides. It’s a great option when it comes to a comprehensive toolkit, which supports the entire customer service cycle. However, if all you are looking for is a live chat widget for a lower price, it doesn’t really make sense to commit to this platform.
Live chat is only available with the most expensive plan offered on Zoho Desk.
7. AjaxChat for WordPress
This is a free website chat script and is offered as a plug-in to provide the live chat functionality to your WordPress installation. With this installed, you can easily chat with other visitors to your blog. You don’t have to worry about refreshing your browser.
8. Freshdesk
This is a cloud-based chat widget, which means all the information you put in it will be stored online rather than on your computer. It offers a quality integration between various channels and social media, which allows you to keep all your communications in a single location.
The benefits of this widget include:
- Categorize tickets: It’s possible to prioritize, categorize, and assign chats with customers.
- Canned responses: Create pre-typed replies to various questions, which ensures customers’ questions are answered quickly.
- Manage several channels through a single platform: It’s possible to unify all support communication channels right from Freshdesk.
You can opt for the free version or one of the paid versions, which range from $18 per month up to $95 per month. It’s also possible to get a free, 21-day trial of the widget.
9. Mibew Web Messenger
This web messenger also goes by the name Open Web Messenger. It’s an open-source, free chat messenger built using MySQL and PHP. While the chat application was created for live customer support, it works in other contexts, too.
10. AjaxChat for WordPress
This is another free website chat script. It is a plug-in and allows you to add live chat functionality to any WordPress installation. WordPress users can easily chat with other visitors to the blog without having to refresh the browser.
Finding the Right Chat Widget for Your Site
When it comes to finding the right chat widget for your website there are more than a few to consider. Keep the options here in mind, and there’s a good chance you will find the right one for your needs.
